How it works

  1. Get your device valued

    Fill in the information and get an estimate price straight away.

  2. Visit us

    Ship your device or visit the nearest Mediamarkt store to trade-in your device.

  3. Get a direct evaluation

    Our agent will visit you and assess their device at your doorstep.

  4. Get instant money

    Receive the value of your used device paid in gift card.

FAQs

Everything you need to know about the service.
If you can’t find the answer you are looking for, then please –

Contact Us

TRADE-IN YOUR DEVICE

It’s simple. You trade in your used device for an instant gift card.

Submit Your Device Information:
Start by entering essential details about your device to receive an instant trade-in estimate. This allows us to assess its current value accurately.

Choose Your Trade-In Method:
After reviewing your trade-in offer, proceed to confirm your request. You’ll be able to select the most convenient option: drop off your device at a nearby store or ship it to us using our self-shipping method.

Prepare Your Device:
To ensure your data remains secure, it’s important to complete a full factory reset before sending or bringing in your device. This step clears personal information and gets your device ready for inspection.

Device Assessment:
Once we receive your device—either at the store or through shipping—our team will assess its condition quickly and transparently, ensuring a smooth experience.

Receive Your Reward:
After the evaluation is complete, you will receive your trade-in value in the form of a gift card, ready to use online or in-store.

We acknowledge the importance of data privacy, so please remember to perform a factory reset before handing over the device.

Activation lock is intended to protect the smartphone so that the contents of the device are not manipulated by others when it is lost or stolen. If the activation lock is on, we will not be able to trade-in your device, so please unlock it as follows.

Our competitive prices are based on bids placed by dealers from across the country. As such, when dealers compete to buy your device, what you get will be the highest quote on the platform.

We accept devices that power on and are in working condition. Our condition descriptions are clearly stated to help you make the proper selection. We give you complete price-range visibility to make it easier, which means no surprises. Based on the final condition given by the agent, you can choose to accept or refuse to trade-in your device. The last call is in your hand.

You can use any of the following national ID’s in original (no copies or photos):
– Passport
– Driving license

– Mobile phones
– Laptops
– Tablets
– Smartwatches

For any of these devices, you can go through the assessment and receive an immediate price quote based on the device condition from our highest bidder. We accept devices that at least switch on. But we don’t accept devices that are counterfeit or jailbroken.

The used devices we acquire are sold to companies that repair them and sell them to new customers. This extends the life of the device, avoids the use of resources for production and promotes a sustainable and circular economy.
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TRADE-IN YOUR DEVICE